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Front Office Competition

Authored by clara cahyadiputri

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Front Office Competition
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20 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What type of credit card that the credit card’s number begin with number ‘5’?

American Express

Visa Card

Mastercard

Credit card

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does the term "walk-in" typically refer to in the hotel industry?

Guests walking in the lobby

Guests arriving without prior reservations

Hotel employees walking around the premises

Guests walking to nearby attractions

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does GRC stand for?

Guest Reception Card

Guest Reservation Card

Guest Registration Card

Guest Relations Card

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The situation in which the guest would stay for more than their scheduled stay dates is known as:

Over stay

Under stay

Late check out

No show

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The following are the tasks of The Night Audit Process, except :

Establishment of the end of the day

Verification of all accounts

Posting of room charges in guest folio

Managing room reservation

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What impact does an effective front office have on a hotel's RevPAR (Revenue per Available Room)? (Formula: Total Room Revenue/Number of Available Room)

Increased room rates

Improved guest satisfaction

Higher occupancy rates

Enhanced food and beverage revenue

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which performance metric is crucial for assessing the success of a hotel's front office operations?

Housekeeping efficiency index

Guest satisfaction scores

Employee turnover rate

Average Daily Rate (ADR)

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