Front Office Competition

What type of credit card that the credit card’s number begin with number ‘5’?

• American Express

• Visa Card

• Mastercard

• Credit card

What does the term "walk-in" typically refer to in the hotel industry?

• Guests walking in the lobby

• Guests arriving without prior reservations

• Hotel employees walking around the premises

• Guests walking to nearby attractions

What does GRC stand for?

• Guest Reception Card

• Guest Reservation Card

• Guest Registration Card

• Guest Relations Card

The situation in which the guest would stay for more than their scheduled stay dates is known as:

• Over stay

• Under stay

• Late check out

• No show

The following are the tasks of The Night Audit Process, except :

• Establishment of the end of the day

• Verification of all accounts

• Posting of room charges in guest folio

• Managing room reservation

What impact does an effective front office have on a hotel's RevPAR (Revenue per Available Room)? (Formula: Total Room Revenue/Number of Available Room)

• Increased room rates

• Improved guest satisfaction

• Higher occupancy rates

• Enhanced food and beverage revenue

Which performance metric is crucial for assessing the success of a hotel's front office operations?

• Housekeeping efficiency index

• Guest satisfaction scores

• Employee turnover rate

• Average Daily Rate (ADR)

What does the term "Out of Order" indicate in hotel room status?

• The room is unavailable for booking due to maintenance issues.

• The room is currently occupied by a guest

• The room is available for immediate occupancy

• The room is reserved but not yet checked in by the guest.

Cash disbursed by Front Office on behalf of the guest is known as:

• IOU

• Cash bank

• Encashment

• Paid out

Mr. Lee complains about excessive noise coming from neighboring rooms, affecting their sleep and overall experience. What proactive steps should the hotel take to address the complaint?

• Offer the guest earplugs as a temporary solution.

• Suggest the guest contact local authorities for noise disturbances.

• Disregard the complaint, assuming it's a one-time issue.

• Investigate the source of the noise and take appropriate action.