Assesment Review

Which of these would be good closing Statements to ask for the sale ? select 2

• “What credit card will you be using today to secure this amazing vacation we found for you today?”

• “This is the last room we have available that fits your budget; I would hate to see you miss out on such a well-deserved vacation.  Would you like to go ahead and reserve this right now?”

• “The price is 2000.00 for the 3 night sailing.”  “Would you like me to email that quote to you?”

• "By putting down a refundable deposit we can lock in this great promotional rate and you will receive $100 onboard credit for the balcony!  How does that sound?"

Which ship belongs to the Quantum Class?

• OA

• SY

• MA

• AN

Which of these Ships is an Oasis Class?

• WN

• SY

• MA

• QN

Which Ship is Quantum Ultra Class?

• RD

• SC

• VY

• AN

Match Ship classes with correct Ship codes for Vision Class and Voyager Class

• AL

  HM

  OA

  SY

  WN

  UT

• EN

  VI

  GR

  RH

• MA

  EX

  VY

  AD

  NV

• JW

  RD

  BR

  SR

I'm sailing in a few weeks with my niece as a Birthday Celebration. What do I need from her parents so we don't have any issues boarding or onboard?

Which of the following items need to be provided by the guests in this situation? Select the 2 that applies

• letter from the child's parent(s) or legal guardian(s) authorizing the traveling adult to take the child on the specific cruise, supervise the child and permit any emergency medical treatment that must be administered to the child.

• The Minors valid travel documents

• A notarized letter from the Minors parent(s) or legal guardian(s) authorizing the traveling adult to take the child on the specific cruise, supervise the child and permit any emergency medical treatment that must be administered to the child.

• A Royal Caribbean  letter or legal guardian(s) authorizing the traveling adult to take the child on the specific cruise.

Hey this is Kim with Cruises.com. I may need to cancel my client's 3-night reservation for the Freedom of the Seas. As of today, its 63 days to sailing. What is the penalty the guests will pay if they choose to cancel today?

Select the appropriate response from the list below:

• 50% of the total price (taxes & fees excluded)

• No refund except for taxes & fees

• No Charges

• 75% of the total price (taxes & fees excluded)

Hi, I'm looking to book a Ocean View Balcony on the Radiance of the Seas.  I was told the total amount I would have to pay would be $3364.00. Is that right?

True or False: The total amount this guest would be responsible to pay would be $3364.00

• TRUE

• FALSE

what is the total deposit amount due for this booking?

• 10% of Gross total

• $250

• $500

• $750

Affirm is a buy now pay later option that helps customers quickly and easily set up a split payment option when they book a cruise online through the consumer website. The minimum amount that can be paid with Affirm is

• The minimum amount that can be paid with Affirm is $1000, including cruise protection, PPGR and any other cruise add-ons.

• The minimum amount that can be paid with Affirm is $500, including cruise protection, PPGR and any other cruise add-ons.

• The minimum amount that can be paid with Affirm is $50, including cruise protection, PPGR and any other cruise add-ons.

• The minimum amount that can be paid with Affirm is $100, including cruise protection, PPGR and any other cruise add-ons.