U3 AOS3 SAC B REVIEW

Quality includes customer experience and after-sales services.

• True

• False

Continuous ​ (a)   is when a business displays an ongoing ​ (b)   to achieving the best possible ​ (c)   . Businesses who are committed to ​ (d)   improvement can never see quality management as a one off or one time event.

• improvement
• commitment
• quality
• continuous

Total Quality Management (TQM) is a management approach that seeks to:

• 
  improve efficiency and customer satisfaction.

• increase the amount of complaints. 

• 
  increase the amount of defects. 

• increase the costs of the business .

Which of the following is associated with the quality assurance process? 

• 
  Inspecting finished products

• Managing customer complaints

• 
  Hiring new employees

• 
  Improving advertising methods 

Minimising waste contributes to improving the reputation of the business.

• True

• False

Reducing is achieved by creating less ​ (a)   . In doing so, a business is able to decrease its ​ (b)   , which improves ​ (c)   . Lower costs of ​ (d)   can often lead to an increase in profits and so operations become more effective.

• waste
• costs
• efficiency
• production

Which of the following is not a waste minimisation method? 

• The use of online surveys for feedback 

• 
  Improving quality control

• Procurement of materials made from recycled materials

• Redesigning products and packaging

To minimise waste and recycle efficiently, what can businesses do to choose the right products? 

• Purchase inputs that are made up of recycled materials

• 
  Purchase inputs that can be recycled, such as paper, glass, aluminum and plastic

• Avoid buying hazardous materials that could be difficult to recycle

• All of the above

The development of lean manufacturing was based on the needs of America's economy after the Second World War. It was originally developed for Ford, who realised that production should be driven by actual sales of vehicles and that overproduction should be avoided.

• True

• False

What is the key difference between lean management and more traditional production management? 

• Traditional management focuses on reducing waste and increasing efficiency, while lean management focuses on maximising profits.

• Lean management and traditional management are the same thing.

• 
  Lean management focuses on reducing waste and increasing efficiency, while traditional management focuses on maximising profits.

• None of the above