CSS Knowledge Check 2.1

Which of the following does not describe a product feature?

• Price

• Flavor

• Texture

• Color

Which of the following is a valid reason for you, as an employee, not to escort a customer to the location of a product that they've asked to see?

• The location is on the other side of the store, so it would be a long walk for you

• You're not sure exactly where the product is located

• You're working with another customer and can't leave your area

• The customer doesn't seem likely to be able to afford the product

What's the best way to respond when a customer asks a question about a product and you don't know the answer?

• Admit that you don't know the answer and take the customer to a coworker or supervisor who can help

• Give your best-guess answer and let the customer figure it out from there

• Suggest that the customer consider an alternate product that you are more familiar with, so you can better answer the customer's questions

• Look for information on the product's packaging or on relevant signs

The type of mindset that best helps you grow and learn as an employee is called:

• A fixed mindset

• A growth mindset

• A product mindset

• A retail mindset

The type of mindset that limits your ability to grow and learn as an employee is called:

• A fixed mindset

• A growth mindset

• A product mindset

• A retail mindset