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CSS Knowledge Check 2.1

Authored by Cait Taulbee

Professional Development

Professional Development

Used 4+ times

CSS Knowledge Check 2.1
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following does not describe a product feature?

Price

Flavor

Texture

Color

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a valid reason for you, as an employee, not to escort a customer to the location of a product that they've asked to see?

The location is on the other side of the store, so it would be a long walk for you

You're not sure exactly where the product is located

You're working with another customer and can't leave your area

The customer doesn't seem likely to be able to afford the product

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What's the best way to respond when a customer asks a question about a product and you don't know the answer?

Admit that you don't know the answer and take the customer to a coworker or supervisor who can help

Give your best-guess answer and let the customer figure it out from there

Suggest that the customer consider an alternate product that you are more familiar with, so you can better answer the customer's questions

Look for information on the product's packaging or on relevant signs

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The type of mindset that best helps you grow and learn as an employee is called:

A fixed mindset

A growth mindset

A product mindset

A retail mindset

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The type of mindset that limits your ability to grow and learn as an employee is called:

A fixed mindset

A growth mindset

A product mindset

A retail mindset

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