Test Unit 8-9

What is Intercompany?

• The grouping of customers for cases from our lead centers.

• The process of merging two companies.

• The method of internal communication within a company.

• The strategy for marketing products internationally.

What do our lead centers have?

• Their own customers with clients that travel.

• A network of international offices.

• A team of financial advisors.

• A collection of marketing strategies.

What happens when clients come to the Americas and need assistance?

• We will open a case.

• We will refer them to another company.

• We will provide them with a travel guide.

• We will offer them a discount on services.

What does the FGA USA Office oversee?

• The network in the Americas and is the alarm center for the Americas.

• The financial transactions of the company.

• The marketing strategies for the Americas.

• The recruitment process in the Americas.

What percentage of our revenue do intercompany cases make up?

• More than half.

• Less than a quarter.

• About one-third.

• Exactly one-quarter.

What do sister offices (or lead centers) have in their own respective countries?

• Their own customers that are travel insurances or assistance companies

• Their own customers that are retail stores

• Their own customers that are financial institutions

• Their own customers that are educational institutions

What happens once it is determined that the client is in the Americas?

• The lead center will proceed to submit a case to the US office

• The lead center will proceed to submit a case to the European office

• The lead center will proceed to submit a case to the Asian office

• The lead center will proceed to submit a case to the Australian office

Which of the following steps is NOT mentioned as part of the opening steps for Intercompany cases?

• Opened A Case in ACT

• Found a Provider

• Created a VOB and a HIPAA

• Conducted a Patient Survey

What is the first step mentioned in the opening steps for Intercompany cases?

• Found a Provider

• Opened A Case in ACT

• Contacted a Provider

• Created a VOB and a HIPAA

Which step involves confirming the receipt of a document in the Intercompany cases process?

• Enrolled the VOB

• Confirmed the VOB was received

• Created a VOB and a HIPAA

• Requested MR/Gained MR