KPIs

What does the acronym KPI stand for?

• Key Predictive Indicator

• Key Predictor Index

• Key Performance Indicator

KPIs can be associated to the following term:

• Target

• Area of Improvement

• Milestone

• All of the above

What are the elements of a KPI?

• Strategic

  Operational

  Functional

  Leading

• Specific

  Measurable

  Attainable

  Realistic

  Time Frame

• Quantifiable

  Measure

  Target

  Data Source

  Frequency

• Target

  Milestone

  Improvement

  Measure

What are the categories of KPI?

• Specific

  Measure

  Attainable

  Realistic

  Time Frame

• Functional

  Operational

  Strategic

  Leading

  Lagging

• Corporate

  Operational

  Department

  Personal

  Risks

• None of the above

What is the main purpose of a KPI?

• Create more work

• Be SMART

• Distract you from work

• Measure progress

Identify ONE KPI used by Boeing to measure Customer Satisfaction

Can you Identify ONE area of your daily scope of work that can be measured with KPI?

• YES

• NO