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WEEK 17

Authored by romeo resare jr

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University

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WEEK 17
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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The first impression is formed within the initial 3 seconds of meeting a person.

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Be genuine in the greeting or approach upon the arrival of the customer.

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You need to match the non-verbal signal with your words.

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You don't need to make eye to eye contact with the customer to acknowledge their presence.

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Acknowledging the customer's arrival is a good impression.

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Do not give the customer undivided attention.

TRUE

FALSE

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In gathering information, it includes the needs, wants, and preferences of the customer.

TRUE

FALSE

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