WEEK 17

The first impression is formed within the initial 3 seconds of meeting a person.

• TRUE

• FALSE

Be genuine in the greeting or approach upon the arrival of the customer.

• TRUE

• FALSE

You need to match the non-verbal signal with your words.

• TRUE

• FALSE

You don't need to make eye to eye contact with the customer to acknowledge their presence.

• TRUE

• FALSE

Acknowledging the customer's arrival is a good impression.

• TRUE

• FALSE

Do not give the customer undivided attention.

• TRUE

• FALSE

In gathering information, it includes the needs, wants, and preferences of the customer.

• TRUE

• FALSE

In gathering information, you will identify and record customer requirements.

• True

• False

Effective communication skills are examples of selling skills.

• TRUE

• FALSE

Proper attitudes, such as being positive and self-motivated, are examples of selling techniques.

• TRUE

• FALSE