Concierge Desk Quiz

What is the internal project name for optimizing the Express Freight network?

• Tri-Color

• Network Optimization

• Concierge Desk

• DFW Pilot

What is the external branding for the Tri-Color Network?

• Concierge Desk

• Network Optimization

• DFW Pilot

• DRIVE initiative

What is the focus of the Chairman’s Challenge for FY24?

• Developing the future of FedEx Ground services

• Building density for the new optimized Tri-Color network

• Increasing the number of FedEx Office locations

• Enhancing FedEx Home Delivery services

What is the purpose of the Concierge Desk in the Chairman’s Challenge?

• To provide a single point of Express Freight contact

• To pilot for gaining incremental Express Freight share

• To optimize the Express Freight network

• To develop the future of FedEx Express Freight services

What is the primary role of the Concierge in the process described?

• To handle all customer complaints

• To act as the front-end to process and route customers to appropriate support groups

• To manage the financial transactions

• To oversee the entire shipping process

What document must the customer provide to initiate the process?

• Bill of Lading

• Invoice

• Shipper Letter of Intent (SLI)

• Packing List

Which team is responsible for creating the Air Waybill (AWB)?

• Concierge Team

• IDP Team

• FIS Team

• WSSA Team

What is one of the tasks of the FIS Team?

• Populate Spot Rates Into Cheers

• Create Clearance Paperwork

• Pre-Alert to origin ramp

• Booking and Dispatch

Which team is responsible for monitoring shipments and Proof of Delivery (POD)?

• Concierge Team

• IDP Team

• FIS Team

• WSSA Team

What is one of the requirements for the process to work effectively?

• Customer must provide a Bill of Lading

• Approved SLI form approved by legal and functional teams

• Concierge must handle all financial transactions

• Customer must provide a Packing List