
English Test (JG 11+)
Authored by Smile kh.
Professional Development
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15 questions
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1.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
1.What is the most important quality of a successful restaurant management?
Strictness with staff.
Ability to multitask and prioritize effectively.
Avoiding customer complaints at all costs.
Delegating all responsibilities to assistant managers.
2.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
2.How would you handle a situation where a customer is unhappy with their meal?
Ignore the complaint and hope they don't make a scene.
Tell the customer that the meal cannot be changed.
Listen to the customer's concerns and offer to replace the meal or provide a discount.
Ask the customer to leave the restaurant if they are not satisfied.
3.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
3. How would you handle a situation where there is a conflict between two staff members during a busy shift?
Ignore the conflict and hope it resolves itself.
Publicly reprimand both staff members in front of customers.
Pull both staff members aside, listen to their sides, and mediate a resolution.
Ask both staff members to leave for the day and handle the shift short-staffed.
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
4. What would you do if a regular customer complains about the quality of food and threatens to leave a bad review online?
Offer them a full refund and a free meal on their next visit.
Ignore their complaint and focus on other customers.
Tell them that they are free to leave a review if they wish.
Listen to their concerns, apologize sincerely, and offer to replace the meal or provide a discount.
5.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
5.What approach would you take to manage and control the restaurant's budget effectively?
Focus only on cutting costs wherever possible.
Track expenses and revenues regularly and adjust the budget as needed.
Ignore the budget and focus on daily operations.
Increase menu prices significantly to boost revenue.
6.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
6.What steps would you take to ensure consistent food quality?
Train staff thoroughly on recipes and cooking techniques.
Allow each chef to prepare dishes in their own way.
Only check the quality of food during busy hours.
Change recipes frequently to keep things interesting.
7.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
7.How do you ensure effective communication with a diverse team of employees from different cultural backgrounds?
Expect everyone to adapt to a single communication style.
Avoid addressing cultural differences to prevent conflicts.
Only communicate in one language and expect everyone to understand.
Encourage open communication and provide training on cultural sensitivity.
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