English Test (JG 11+)

1.What is the most important quality of a successful restaurant management?

• Strictness with staff.

• Ability to multitask and prioritize effectively.

• Avoiding customer complaints at all costs.

• Delegating all responsibilities to assistant managers.

2.How would you handle a situation where a customer is unhappy with their meal?

• Ignore the complaint and hope they don't make a scene.

• Tell the customer that the meal cannot be changed.

• Listen to the customer's concerns and offer to replace the meal or provide a discount.

• Ask the customer to leave the restaurant if they are not satisfied.

3. How would you handle a situation where there is a conflict between two staff members during a busy shift?

• Ignore the conflict and hope it resolves itself.

• Publicly reprimand both staff members in front of customers.

• Pull both staff members aside, listen to their sides, and mediate a resolution.

• Ask both staff members to leave for the day and handle the shift short-staffed.

4. What would you do if a regular customer complains about the quality of food and threatens to leave a bad review online?

• Offer them a full refund and a free meal on their next visit.

• Ignore their complaint and focus on other customers.

• Tell them that they are free to leave a review if they wish.

• Listen to their concerns, apologize sincerely, and offer to replace the meal or provide a discount.

5.What approach would you take to manage and control the restaurant's budget effectively?

• Focus only on cutting costs wherever possible.

• Track expenses and revenues regularly and adjust the budget as needed.

• Ignore the budget and focus on daily operations.

• Increase menu prices significantly to boost revenue.

6.What steps would you take to ensure consistent food quality?

• Train staff thoroughly on recipes and cooking techniques.

• Allow each chef to prepare dishes in their own way.

• Only check the quality of food during busy hours.

• Change recipes frequently to keep things interesting.

7.How do you ensure effective communication with a diverse team of employees from different cultural backgrounds?

• Expect everyone to adapt to a single communication style.

• Avoid addressing cultural differences to prevent conflicts.

• Only communicate in one language and expect everyone to understand.

• Encourage open communication and provide training on cultural sensitivity.

8.How would you ensure that international customers feel welcome and well-served in the restaurant?

• Train staff to greet and assist customers in multiple languages and be aware of cultural dining preferences.

• Provide menus and service only in the local language.

• Expect customers to adapt to the local dining customs.

• Focus only on local customers and their preferences.

9.How do you ensure that the restaurant operates efficiently during peak hours?

• Reduce the menu options to simplify operations.

• Schedule fewer staff to save on labor costs.

• Plan ahead by scheduling sufficient staff and ensuring everyone knows their roles.

• Ask staff to work overtime without prior notice.

10.What steps would you take to create a collaborative work culture in your restaurant?

• Foster a sense of community by encouraging mutual support and respect.

• Encourage competition among team members to drive performance.

• Allow team members to work independently without collaboration.

• Focus on achieving individual goals rather than team goals.