Development Class East 29 Juni 2024
Authored by Yohanes Widiatmoko
Specialty
Professional Development
Used 2+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Di saat Validasi User untuk Replacement Lost, data registrasi tidak lolos. Apa yang harus kamu lakukan ?
Memproses Replacement Lost via COMET
Membantu pelanggan dengan melihat data di COMET/GARUDA
Lanjutkan tahapan dengan CAM Validation
Menolak permintaan pelanggan
2.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Berikut tahapan yang dilakukan saat proses Replacement Simcard, kecuali..
Validasi User & Validasi Telco
Create IH Checker & Approver
Proses via Gen Prio
Meminta invoice pembelian paket/device
3.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
SM bisa proses Upgrade eSim via Comet ?
SALAH
BENAR
4.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Dokumen berikut yang harus dilampirkan untuk replacement lost dengan data registrasi tidak sesuai, kecuali..
Dokumen Indentitas Pendukung
Foto KTP & Foto Selfie
Surat Pernyataan Pengkinian Data
Surat Pernyataan Beda Data Registrasi
5.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Kategori validasi yang harus dilakukan untuk mengecek data pelanggan dan bersifat Mandatory adalah
Validasi User
Validasi User, Validasi Telco dan Validasi Get Contact
Validasi Telco
Validasi User & Validasi Telco
6.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Bagaimana cara memastikan bahwa KTP pelanggan adalah KTP Asli
6 Digit di dalam NIK ada tanggal lahir pelanggan
Semua jawaban benar
Terlihat ada hologram di KTP
Cek background foto, merah untuk tahun lahir gnjil, biru untuk tahun lahir genap
7.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Berikut adalah syarat deaktivasi nomor Prioritas dengan kondisi diwakilkan, kecuali
Membawa simcard
Membawa Surat Kuasa bermaterai 10rb dan KTP kedua belah pihak
Menghubungi pelanggan via Video call
Meminta pelanggan untuk mengirimkan foto Selfie + KTP via WA
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