Enrollment Quiz 4: Experience Review covered in days 9 and 10

Where is the contact information located for the parent of a minor, who is not listed as the Responsible Party?

• Patient Dashboard in ThriveSupport

• The Chart Files Tab in AdvancedMD

• The Patient Tab in AdvancedMD

• The Custom Tab in AdvancedMD

Where is a client termed in AdvancedMD?

• The Responsible Party Tab

• The Chart Files Tab

• The Patient Tab

• The Custom Tab

Where are existing client demographics updated?

• ThriveSupport

• AdvancedMD

• Salesforce

• COE KB

Where is the clinician’s video session Zoom link located?

• ThriveSupport

• AdvancedMD

• COE KB

• Thriveworks.com

Which feature is NOT available in ThriveSupport if the client reschedules their appointment inside of 48 hours?

• Book again

• Reschedule

• Cancel

• Update

Where can an agent read notes on a client account that were left by another agent?

• ThriveSupport Dashboard

• AdvancedMD Notes Tab

• AdvancedMD Memo Tab

• ThriveSupport Portal

Why are medication management follow-up appointments scheduled in AdvancedMD?

• They are scheduled in ThriveSupport

• They are an hour long

• They are 30 minutes long

• They are 45 minutes long

What is an approved reason to waive a late cancellation fee?

• Client is in the hospital

• Client is not feeling well

• Client was called into work

• Client’s fish is sick

When verifying a caller, in addition to the client name and DOB, which of the following must also be verified?

• Insurance Member ID, clinician name, or phone number

• Phone number, email address or physical address

• Phone number, email address or favorite vacation location

• Email address, Insurance Member ID, or marital status

Which session will automatically send a portal invitation to AdvancedMD?

• Couples session intake

• Couples session follow-up

• Medication management follow-up

• Medication management intake