GHOM3053 C5-C8
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Other
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University
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Practice Problem
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Medium
Noor Yusof
Used 2+ times
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16 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Sales personnel serve as the company's personal ............................... to customers
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
................................ is the most expensive contact and communication tool used by a company
Hospitality sales
Sales personnel
Personal selling
Sales management
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Choose 1 INCORRECT statement about Sales Representation Tasks.
Bargaining
Information Gathering
Prospecting
Maintaining Strategic Partnership
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The reservations department is a very important 'inside sales' area as the reservationists may speak with 80% of a company's customer
TRUE
FALSE
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Choose INCORRECT factors for sales failure.
Poor listening skills
Sales presentative like to follow up
Liability to determine customer needs
Inadequate product/service knowledge
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Computers, fax machines, Reservation systems (PMS), teleconference and mail is the example of Sales Office Automation.
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Revenue Management also known as dynamic pricing or yield management.
TRUE
FALSE
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