
Certificación CN
Authored by Juan Antonio
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University
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuál es nuestra filosofía de servicio?
Cómo puedo servir
Cómo puedo ayudar
Cómo puedo apoyar
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuál es el 4to paso de nuestro Protocolo de Servicio?
Pregunta de Servicio
Bienvenida y Saludo
Pregunta de Validación
Despedida
Atención, Asesoría y Venta Cruzada
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Selecciona nuestros 3 pilares de Servicio (CAR)
Comunicación
Confianza
Reputación
Rapidez
Amabilidad
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuáles son nuestros indicadores del Nivel de Servicio?
NPS
CSAT
AYUDOMETRO
CES
SATISFACCIÓN DEL CLIENTE
FACILIDAD
AYUDÓMETRO
CLIENTE MISTERIOSO
SATISFACCIÓN DEL CLIENTE
NPS
AYUDÓMETRO
CLIENTE MISTERIOSO
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuántas cuentas de ahorro existen en nuestro portafolio de productos
11
12
13
14
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuántas cuentas monetarios existen en nuestro portafolio de productos?
9
5
10
8
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuántas tipos de Certificado a Plazo Fijo existen en nuestro portafolio de productos?
8
3
7
9
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