UAS Reception - 2D Hotel

Mention 10 type of guest luggage!

How important do you think the guest’s first contact with the hotel in providing hospitality? Explain your answer by referring to what is known ASK competency!

1. What external information might be asked by in house guest at hotel front desk?

1. Mention 5 reports that usually make by Night Auditor at the end of the day report.

In the case of guest complaint on a room not ready on arrival, you as a receptionist, how would you handle that? (use LAST procedures to get it solved)

Explain 3 reasons of hotel doing overbook!

Mention standard operational procedure of handling guest check in!

When the hotel is full, upgrades can free up standard rooms for incoming reservations. what does it mean?

Explain what receptionist have to do before implementing room upgrades!