UAS Reception - 2D Hotel
Authored by Mirah Sanjiwani
Education
University
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9 questions
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1.
OPEN ENDED QUESTION
10 mins • 10 pts
Mention 10 type of guest luggage!
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2.
OPEN ENDED QUESTION
10 mins • 10 pts
How important do you think the guest’s first contact with the hotel in providing hospitality? Explain your answer by referring to what is known ASK competency!
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3.
OPEN ENDED QUESTION
10 mins • 10 pts
What external information might be asked by in house guest at hotel front desk?
What external information might be asked by in house guest at hotel front desk?
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4.
OPEN ENDED QUESTION
10 mins • 10 pts
Mention 5 reports that usually make by Night Auditor at the end of the day report.
Mention 5 reports that usually make by Night Auditor at the end of the day report.
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5.
OPEN ENDED QUESTION
10 mins • 20 pts
In the case of guest complaint on a room not ready on arrival, you as a receptionist, how would you handle that? (use LAST procedures to get it solved)
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6.
OPEN ENDED QUESTION
10 mins • 10 pts
Explain 3 reasons of hotel doing overbook!
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7.
OPEN ENDED QUESTION
10 mins • 10 pts
Mention standard operational procedure of handling guest check in!
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