UAS Reception - 2D Hotel

Mention 10 type of guest luggage!

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How important do you think the guest’s first contact with the hotel in providing hospitality? Explain your answer by referring to what is known ASK competency!

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1. What external information might be asked by in house guest at hotel front desk?

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1. Mention 5 reports that usually make by Night Auditor at the end of the day report.

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In the case of guest complaint on a room not ready on arrival, you as a receptionist, how would you handle that? (use LAST procedures to get it solved)

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Explain 3 reasons of hotel doing overbook!

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Mention standard operational procedure of handling guest check in!

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When the hotel is full, upgrades can free up standard rooms for incoming reservations. what does it mean?

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Explain what receptionist have to do before implementing room upgrades!

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