CRM Quiz - Week - 2

What is full form of NPS

• Net Promoter Scare

• Net Promoter Score

• Net Partner Score
• Net Parent Score

What should a call center agent do if a customer complains that the service they received did not meet the advertised standards?

• Apoloize and offer refund discount
• Request specific details of the dis-satisfaction to understand the issue better

• Suggest the customer write a formal review online to document their expirence
• Explain that Services vary and may not always meet expectations

What are operational Call center timings for Autorent

• 8:00 AM – 7:00 PM (UAE Time)
• 7:00 AM – 7:00 PM (UAE Time)
• 24 hrs

• All of above

What is full form of CSI

• Customer Score Index
• Customer Survey Index
• Customer Satisfaction Index

• Customer Speed Index

Which oil grade is Synthetic oil grade

• 10W50
• 5W40
• 20W40
• 5W30

What are BIG Core values

• Passion, Excellence, Ownership, Integrity
• Diversity, Passion, Excellence, Ownership
• Passion, Empowerment, Excellence, Intigrity
• Customer, Passion, Ownership, Diversity

What should a call center agent do if they notice a peer giving wrong advice to customers consistently?

• Document the errors an inform a supervisor
• Casually discuss the matter with the peer directly
• Wait & Observe the peer for several days
• Correct the information during their own calls

In which sizes Awning is available in BMAA

• 2 Mtr and 3 Mtr
• 2.5 Mtr and 3.5 Mtr
• 2.5 Mtrs and 3 Mtr

• 2 Mtr and 3.5 Mtr

What is the fine amount for using a hand held mobile phone while driving

• 600 + 4 Black points
• 600 + 6 Black Points
• 800 + 4 Black Points

• 800 + 6 Black points

What need to be checked when this MIL comes on Cluster Meter of the car

• Service Due
• Tyre Pressure

• Battery down
• Engine oil low