2024-09

2. 2. In a hotel, which job position is the highest in rank?

• A controller

• Director of Marketing

• General Manager

• Director of Human Resource

3. Who is responsible for handling guests luggages?

• Concierge

• Receptionist

• Bell boy

• Security guard

4. 4. In hotel management, which department is responsible for revenue generation?

• Front Office

• Housekeeping

• Food and Beverage

• Finance

5. 5. What is the primary role of a hotel's General Manager?

• Overseeing daily operations

• Managing finances

• Marketing and promotions

• Human resource management

8. While check-in a guest, front desk personnel normally will ask for the following except:

• guest's ID card

• guest's preferred room type
• guest's dietary restrictions
• guest's credit card

What are the primary management functions in lodging operations

• Planning, organizing, Controlling

• Marketing, finance, and human resources

• Front office, housekeeping, and food and beverage

• Maintenance, security, and sales

Which of the following is an example of a tactical decision in lodging management?

• Setting the annual budget

• Hiring a new general manager

• Adjusting room rates for the upcoming holiday season

• Renovating the entire property

What is the purpose of yield management in lodging?

• To maximize revenue by adjusting prices based on demand

• To minimize operational costs by reducing staff

• o Improve guest satisfaction through better service

• To enhance employee performance

Which training method is most effective for teaching front desk staff how to handle guest complaints?

• On the job Training

• Classroom Lectures

• E-Learning modules

• Role playing exercises

Which department is responsible for managing the hotel’s restaurants, bars, and banquet facilities?

• Front Office

• Housekeeping

• Food & Beverage

• Guest services