Office Administration Quiz

What type of communication involves the exchange of information across departments at the same level in an organization?

• Upward communication

• Horizontal communication

• Downward communication

• Grapevine communication

Which communication flow involves information moving from lower-level employees to high-level employees?

• Downward communication

• Grapevine communication

• Horizontal communication

• Upward communication

What are some factors to be considered in communication flows?

• Level of confidentiality, time zones, efficiency

• Degree of urgency, audience size, literacy skills

• Genre, location, cost

• Languages, internal barriers, external barriers

What type of communication originates from unintentional social interactions?

• Grapevine communication

• Downward communication

• Horizontal communication

• Upward communication

What do perceptual barriers to communication represent?

• Challenges faced due to cultural differences

• Symbolic obstacles that distort messages

• Features of language use that result in miscomprehension

• Mental blocks that influence perceptions

What are semantic barriers to communication?

• Mental blocks that influence perceptions

• Features of language use that result in miscomprehension

• Symbolic obstacles that distort messages

• Challenges faced due to cultural differences

What do language barriers deal with?

• Mental blocks that influence perceptions

• Features of language use that result in miscomprehension

• Challenges faced due to cultural differences

• Symbolic obstacles that distort messages

What is the purpose of most horizontal communication?

• To convey important news

• To report to a supervisor

• To share information with lower-level employees

• To request support or coordinate activities

What is upward communication also sometimes called?

• Vertical communication

• Horizontal communication

• Grapevine communication

• Diagonal communication

What is grapevine communication?

• Primary intention of the initial conversation

• Informal method of communicating

• Formal method of communicating

• Intentional social interactions