Professional Business Letter Writing Quiz

What is the primary purpose of an inquiry letter?

• To request information or clarification

• To express gratitude

• To promote a product

• To address a complaint

Which key element is NOT typically included in an inquiry letter?

• Clear and specific questions

• Polite and respectful tone

• Desired resolution

• Concise background information

In a complaint letter, what is the key element that provides evidence for the complaint?

• Polite and respectful tone

• Desired resolution or action

• Specific details of the complaint

• Professional tone

What should the conclusion of a complaint letter include?

• A call to action

• Expressing gratitude

• Suggesting a resolution and expressing hope for a quick response

• Listing specific questions

What is a key element of a sales letter?

• Expressing gratitude

• Specific details of the complaint

• Clear benefits of the product or service

• Clear and specific questions

In a sales letter, what is the purpose of the introduction?

• To summarize the letter

• To catch the reader’s attention

• To list specific questions

• To provide evidence

Tags

CCSS.RI. 9-10.8

CCSS.RI.11-12.5

CCSS.RI.11-12.8

CCSS.RI.8.8

CCSS.RI.9-10.5

Which type of letter uses strong and logical arguments to influence the recipient?

• Inquiry letter

• Complaint letter

• Persuasive letter

• Thank-you letter

What should the body of a persuasive letter include?

• List specific questions

• Provide details and evidence

• Highlight features and benefits

• Develop arguments and provide evidence

Tags

CCSS.RI. 9-10.8

CCSS.RI.11-12.5

CCSS.RI.11-12.8

CCSS.RI.8.8

CCSS.RI.9-10.5

What is the primary purpose of a thank-you letter?

• To express dissatisfaction

• To request information

• To express gratitude and appreciation

• To promote a product

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

In a thank-you letter, what should the introduction express?

• Polite and respectful tone

• Sincere and heartfelt appreciation

• A call to action

• Specific questions