PHS Ch 4.2 & 4.3 Wkst

LAST Name

First Name

Class Period (Type # ONLY) 1,2,3,4,5,6,7,8,9

Which of the following is NOT listed as a responsibility of a good employer?

• A. Dignity

• B. Excellence

• C. Service

• D. Profitability

What does a good employee demonstrate through communication and interpersonal effectiveness?

• A. Excellence

• B. Service

• C. Dignity

• D. Fairness & Justice

What is one way a good employer demonstrates dignity?

• A. By providing a high salary

• B. By respecting each employee as an important member of the health care team

• C. By offering flexible working hours

• D. By providing free meals

Which of the following is NOT a way to demonstrate excellence through teamwork and accountability?

• Creating an environment of continuous improvement

• Trying new ways to improve performance, processes, and service

• Ignoring feedback from peers and supervisors

• Adapting to changing needs and learning new skills

How can an employee demonstrate service?

• By being inflexible and ignoring customer needs

• By responding quickly and effectively to problems

• By avoiding customer interactions

• By focusing only on personal tasks

What should you do to be successful in any role in which you find yourself?

• Ignore your responsibilities

• Live up to your responsibilities in all areas of your life

• Focus only on personal achievements

• Avoid teamwork

What do student and professional health care organizations enhance?

• Delivery of compassionate, high-quality care

• Personal achievements

• Ignoring patient needs

• Reducing teamwork