L4 Communication

Which is NOT true about the process of sending and receiving messages?

• The receiver may re-create the message and arrive at a meaning unintended by the sender.

• The receiver may interpret the message exactly as intended by the sender.

• The sender and the receiver may need to negotiate the meaning of the original message through discussion.

• The receiver will always interpret the sender's message correctly if the sender and receiver are equally skilled at communication.

To be effective, business messages should ________.

• use abstract words that lend themselves to interpretation

• adopt an informal tone

• show your readers how they will benefit from responding to your message

• not make arguments or recommendations

Which of the following is the last step in the basic eight-step communication model?

• The sender transmits the message through a channel.

• The audience receives the message.

• The receiver decodes the message.

• The receiver provides feedback.

In the basic communication model, when someone puts an idea into a message, he or she is ________ it, or expressing it in words or images.

• encoding

• decoding

• abstracting

• indexing

Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel?

• A telephone is a medium, while a voice message is a channel.

• A podcast is a medium, while an intranet is a channel.

• A shipping company is a medium, while a printed report is a channel.

• A cell phone is a medium, while a text message is a channel.

Which of the following constitutes ethical information?

• A restaurant using photos on its website of dishes that it does not serve

• A manufacturer of cell phones asking its sales team to post favourable product reviews on social media

• A company paying customers to recommend its products to their friends

• A vendor including only essential information in promotional material mailed out to customers

________ is stealing someone else's words or work.

• Plagiarism

• An ethical lapse

• Distorting the truth

• An error of omission

Choosing between alternatives that aren't clear-cut is termed an ________.

• ethical misdeed

• ethical crime

• ethical lapse

• ethical dilemma

In a low-context culture, ________.

• people rely more on the circumstances surrounding the message to convey meaning

• the primary role of communication is to build relationships

• people rely more on the explicit content of the message to convey meaning

• people rely more on cues to convey meaning

Making a clearly unethical or illegal choice is termed an ________.

• ethical dilemma

• ethical crime

• ethical lapse

• ethical misdeed