Client Communication Topics

What is one of the most important aspects of working with veterinary clients?

• Knowledge of animal anatomy

• Communication

• Technical skills

• Time management

Why is it extremely important that clients fully understand procedures being performed on their pets?

• To ensure they can perform the procedures themselves

• To enhance the practice image

• To ensure they are comfortable and informed

• To reduce the cost of the procedures

How should communication occur to enhance the practice image?

• In a technical and detailed manner

• In a positive, friendly manner

• In a brief and concise manner

• In a formal and strict manner

When is the perfect time for technicians or assistants to educate clients?

• During a phone call

• During the office visit

• During a home visit

• During a follow-up email

What must clients be educated on regarding their pets?

• Proper care of their pets in various life stages

• How to train their pets for competitions

• How to groom their pets

• How to feed their pets specific diets

What should the veterinary health care team ensure when educating clients?

• Use complex medical terminology

• Use words that can be understood and not offend the client

• Provide detailed scientific explanations

• Use technical jargon

What is a common issue many clients face when learning information?

• They do not understand medical terminology

• They do not have time to learn

• They are not interested in learning

• They already know the information

What is the goal of each visit according to the document?

• To provide as much information as possible

• To ensure the client understands the value of services without overwhelming them

• To sell additional services

• To diagnose the pet's condition

What is the most common question asked in a veterinary clinic?

• How often should I bathe my pet?

• What should I feed my pet?

• How much exercise does my pet need?

• How do I train my pet?

What type of diet should animals be fed?

• A diet high in sugar

• A diet high in fat

• A wholesome, palatable diet

• A diet high in salt