
Front Office Department
Authored by Pitra Nurfatimah
Hospitality and Catering
11th Grade
Used 4+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • Ungraded
- Melatih, mengarahkan, dan mengevaluasi kinerja staf front office.
- Menangani keluhan tamu dan memastikan kepuasan tamu.
- Bekerja sama dengan departemen lain untuk memastikan kelancaran operasional hotel.
- Mengatur jadwal kerja staf front office
tugas diatas merupakan tugas department front office oleh?
Front Office Manager
Assistant Front Office Manager
. Front Desk Supervisor
Night Auditor
Answer explanation
the head of front office department
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Mengawasi dan memandu receptionist dalam tugas sehari-hari. adalah merupakan tugas dari...
Front Desk Supervisor
Front Office Manager
Assistant Front Office Manager
Duty Manager
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
- Memberikan informasi kepada tamu tentang atraksi lokal, restoran, dan kegiatan lain di sekitar hotel.
- Membantu tamu dalam pemesanan restoran, tiket acara, dan layanan transportasi.
- Menyediakan layanan khusus sesuai permintaan tamu, seperti pengaturan tur dan reservasi. merupakan tugas dari....
Telephone Operator
Guest Relations Officer (GRO)
Concierge
Bellboy (Bellman)
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Menyambut tamu VIP dan tamu reguler dengan layanan yang personal. Merupakan tugas dari ....
Front Desk Agent
Guest Relation Officer
Front Desk Supervisor
Concierge
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
berikut ini adalah tugas dari night audit adalah
Menangani pesan suara dan memastikan pesan disampaikan kepada tamu dan staf
Mengelola operasi front office pada malam hari.
Melakukan audit harian dan memastikan semua transaksi tercatat dengan benar
Bekerja sama dengan departemen lain untuk memastikan kebutuhan tamu terpenuhi.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
kamar 202 merupakan kamar yang bertype superior dengan kamar menghadap kelaut, dari type kamar yang bedarsarkan view kamar tersebut termasuk dengan type
Cabana Room
Adjacent rooms
Lanai Room
Murphy Room
7.
FILL IN THE BLANK QUESTION
2 mins • 1 pt
Kamar yang memiliki 2 kamar dan dihubungkan oleh anak tangga adalah
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