Enterprise Rent-A-Car Business Quiz

What is the primary focus of Enterprise Rent-A-Car's business objectives?

• Product innovation

• Customer satisfaction

• Cost reduction

• Market expansion

Which of the following is NOT one of Enterprise Rent-A-Car's key business objectives?

• Fleet growth

• Employee development

• Market share increase

• Profitability

What is the belief that forms the foundation of Enterprise Rent-A-Car's business?

• "Innovate or perish."

• "Take care of your customers and employees first and profits will follow."

• "Expand globally to succeed."

• "Reduce costs to maximize profits."

What does Enterprise Rent-A-Car use to measure the quality of service it provides?

• Customer Satisfaction Index (CSI)

• Service Quality Index (SQI)

• Employee Performance Index (EPI)

• Profitability Index (PI)

What is essential at all levels in an organization according to the document?

• Innovation

• Leadership

• Cost management

• Marketing

What is the role of a leader in an organization as described in the document?

• To manage budgets and resources

• To influence others and set direction

• To monitor employee performance

• To develop new products

What type of business is Enterprise Rent-A-Car described as?

• Product-oriented

• Service-oriented

• Technology-oriented

• Cost-oriented

What is the result of satisfied customers according to the document?

• Increased marketing expenses

• Repeat business

• Higher employee turnover

• Reduced service quality

What is an 'open door' policy in management?

• A) A policy that allows employees to have direct contact with senior managers.

• B) A policy that restricts communication between employees and managers.

• C) A policy that encourages employees to work from home.

• D) A policy that mandates all meetings to be held in open spaces.

Which management style involves a leader making decisions alone and then conveying that decision to staff?

• A) Democratic style

• B) Autocratic style

• C) Laissez-faire style

• D) Participative style