Coaching Skills for Team Leaders Quiz

Which of the following is a Coach's Task? (Coach vs Team Member Tasks)

• Be present and cooperative

• Probe and Actively Listen

• Identify successes/ challenges

• Create an action plan

Lead Coaching Model: These are Skills that focus on resolving customer's issues and inquiries

• Core

• Critical

• Basic

• Intermediate

Probing using a combination of Open-ended and Closed-ended Questions are under ______ hierarchy in Lead Coaching model?

• Core

• Critical

• Basic

• Intermediate

Which of the following is an INTERMEDIATE SKILL?

• Willingness to Help

• ACknowledgement / Empathy

• Check for Satisfaction

• Check for Understanding

Active Listening, Probing Effectively, Giving Feedback, Motivating People are what type of Coach's Skill?

• Strategic Skills

• Conversational Skills

• Execution Skills

Root Cause Analysis is a systematic process for identifying root causes of problems or events and an approach for resolving them. RCA is best done when personalized and employs a process of elimination. RCA is what type of coach's skill?

• Strategic Skills

• Conversational Skills

• Execution Skills

What skill is this? Focusing completely on a speaker, understanding them, comprehending and responding thoughtfully. It is one of the most critical skills. This includes non verbal nods, showing gestures or body language.

• Motivating People

• Active Listening

• Identifying Priorities

• Critical Thinking

A way of giving input that is useful to the receiver. It provides the recipient with insight or suggestions to contribute to their desired outcomes. Make it enjoyable, motivating, and an extension of your care. Use facts and data.

• Probing Effectively

• Creating SMART Goals

• Giving Feedback

• Motivating People

A coaching session is a safe place to practice execution of a goal. Through this, the goal becomes more attainable, making it easier to drive accountability. This should be repeated until there is a sense of comfort.

• Holding People Accountable

• Practice/ Roleplay

• Coaching Prepraration

• RCA

What It looks like: We can clearly understand what success will look like for this team member.

Goal targets have increased or we see further modifications to ensure success of the goal for the following week

It has specific scenarios, positioning or behaviours. They documented/captured this within the coaching session or prior to follow up with team member

• Holding People Accountable

• Identifying Solutions/ Next Steps

• Roleplay/Practice

• Creating SMART Goals