CH 15 HR Management PRACTICE V2

What is the main focus of Human Resource Management according to the text?

• Increasing product sales

• Building a top-quality workforce

• Reducing operational costs

• Expanding market reach

What approach has guided Southwest Airlines since its founding, according to CEO Gary Kelly?

• Customer-first approach

• Shareholder-first approach

• People-first approach

• Profit-first approach

According to the text, what is considered the biggest investment by companies that get the most from their people?

• Marketing

• Technology

• Human Resource (HR) management

• Product Development

What is the focus of human resource (HR) management according to the text?

• Maximizing the effectiveness of the workforce

• Increasing the company's market share

• Reducing operational costs

• Enhancing product quality

What phenomenon is causing human resources to find themselves in turmoil according to the text?

• High-tech jobs

• Domestic outsourcing

• Employee loyalty

• Job security

What is one of the practical steps human resources professionals can take to help pass institutional knowledge to the next generation?

• Increase CEO pay

• Reduce employee benefits

• Organize semistructured intergenerational mentoring relationships

• Implement stricter work schedules

What is one of the challenges companies face when managing younger workers?

• High expectations for pay and responsibilities

• Lack of technological know-how

• Inability to multitask

• Resistance to multicultural environments

What has been a significant issue for women in the workplace over the past decade?

• Lack of job opportunities

• Daunting discrimination in terms of pay and promotions

• Inability to balance work and family

• Lack of interest in professional growth

What is one of the main focuses of human resources professionals in recent years?

• Increasing job flexibility

• Training employees in technological skills

• Addressing issues of sexual harassment and assault

• Promoting multicultural team orientation

What is a challenge HR managers face when dealing with work-life balance?

• Reducing the number of work hours

• Offering enough flexibility without jeopardizing company business goals

• Increasing employee pay

• Providing more vacation days