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Day 2 - Work Order General Reminders

Authored by Natz Cornelio

Professional Development

Professional Development

Day 2 - Work Order General Reminders
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the NTE Amount for Recalled/Child Work Order?

$750

$250

$1500

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Do we have to contact our in-house tech for Sev 1 Work Order?

Yes, to get an ETA.

Yes, call and send the email to the vendor.

No. Instruct the caller to contact their Maintenance Rep for ETA

No. Instruct the caller to manually "accept" their own Work Order.

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

For bill and coin counting machines Work Order, what are the information we should obtain from the caller? Select all that applies.

Asset Tag number

Serial number

Asset Needs Tag

Name of Equipment

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Topic: Callback and Documentation.

Which statement is incorrect?

A. For Redirect Calls, do not create a Work Order or document.

B. For Sev 1 Work Orders, document the callbacks on the Notes field.

C. For In-house tech Sev 1, call the vendor and ask for ETA.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Redirect or Referred Calls are the following except:

Ecolab

Compactor

Reddy Ice

Decopac

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