Q3 OSL MB Associate Meeting

Device Care Complete

DCC needs to be activated at the time of transaction.

• TRUE

• FALSE

Device Care Complete

How many $39 screen replacements do you get with DCC?

• 1

• 2

• Unlimited

• None

Device Care Complete

Where can you find the price of deductibles for customers? (Select all that apply)

• Call into Asurion Customer Service

• TELUS Plans & Promotions page

• Asurion TELUS claims website.
  
  https://www.asurion.com/claims/telus/

• TELUS Partners Page

Koodo Internet

What type of internet do we offer?

• Fiber

• 5G

• Cable

• DSL

Koodo Internet

What method of payment is accepted? (Select all that apply)

• International credit card

• Valid Canadian credit card

• Prepaid credit card

• VISA/Mastercard debit card

Koodo Internet

When will the first payment come out?

• The activation date you selected

• As soon as they receive their equipment

• Immediately after confirming your subscription

• The 1^st of every month

Koodo Internet

When is a technician required?

• A technician is required for every home to ensure it is plugged in correctly

• A technician may be required if their home has never had prior cable internet services with Rogers, Shaw

• A technician is never required

• 
  A technician will drop off the equipment and complete a speed test

Koodo Internet

Who is eligible for Happy Stack discounts for Koodo Internet?

• TELUS and Koodo mobility customers

• TELUS mobility customers only

• Koodo mobility customers only

• 
  All customers

Koodo Internet

How do customers cancel their subscription?

• 
  Self Serve

• Koodo Assist

• 
  Customers have to visit a store

• Customers can remove their credit card through self serve to cancel

Stream+

Which streaming services are included with TELUS' Stream+? (Select all that apply)

• Netflix

• Disney+

• Amazon Prime

• TELUS Films

• Crave