HTIA: Unit 1 Practice Quiz

When Corrine stayed at a hotel, she paid for her room for a finite amount of time, not to own it. What is this an example of?

• perishability

• immobility

• inseparability of product and consumption

• inconsistency

Joe and Melinda are interested in planning and booking several vacations to celebrate their first year of retirement, but they have no idea where they want to go or what they need to do. Who should they call for guidance and help in planning their vacations?

• concierge

• event planner

• server

• travel agent

What is an example of product perishability in the hospitality and tourism industry?

• seats available on a specific airplane flight

• plants in a hotel lobby

• number of stops a train makes on its daily route

• amount of positive reviews for an establishment on a website

After dealing with a deadly tornado where her hotel is, Marianne has decided to revise and update the procedures for when something like this natural disaster occurs. Where will she do this?

• on the hotel social media platforms

• in the guest welcome packet

• in the hotel security plan

• in the hotel safety plan

Wendy and Pete want to book a hotel that is in a snowy climate. The rate is $150. They think it's a steal. Jonah and Megan look at the same room in the same hotel and feel it's over priced due to the cold weather. What defining characteristic of hospitality is this an example of?

• creativity

• inconsistency

• exclusivity

• ambiguity

What is a commonality that hospitality and tourism businesses share in terms of structures or challenges?

• They must all spend the same on advertising and promotions.

• They must set prices in a similar financial range.

• They must offer services in the same three languages.

• They must create a pleasing atmosphere.

Someone who serves food and beverage to patrons in the hospitality and tourism industry is referred to as:

• a server.

• a travel agent.

• a gaming manager.

• a concierge.

In the hospitality and tourism industry, if a "product" isn't sold that day, the profit from that product on that day is lost. What is this an example of?

• pershability

• consistency

• inconsistency

• regulation

What characteristics do successful people in the Hospitality and Tourism industry generally have?

• conservative, creative, excellent technical skills

• friendly, customer-service focused, excellent communication skills

• relaxed, laid back, superb organizational skills, multi-lingual

• introverted, superior culinary skills, able to perform fast math

If you can't pick up and move the hotel, what is this an example of?

• manageability

• perishability

• immobility

• undeniability