HTIA: Unit 9 Practice Quiz

Roddy is standing and looking out over the front of the cruise ship he is vacationing on when the captain comes over the loudspeaker advising passengers facing the front of the boat to look starboard at the humpback whales. What direction should Roddy look?

• to his right

• to his left

• straight ahead

• behind him

Branden is not thrilled that his new job working on a cruise ship doesn’t include a retirement plan or paid vacation, but he is excited that he will save money on rent. Why will Branden save money on rent?

• The rent on a cruise ship is significantly less than the rent he pays on his apartment.

• Cruise employees have their off-ship housing paid for.

• Cruise employees get free room and board while working on a cruise.

• He lives with his parents.

Why might a resort manager choose to prohibit all traffic to their resort and require guests to travel by non-motorized means such as bikes or walking?

• to avoid dealing with vehicular traffic and parking issues

• to make sure that they are never late to work

• to increase the resort's carbon footprint

• to improve the health and fitness of resort guests

Cael and his family were unable to take the vacation they had planned last winter to a ski resort in the Rocky Mountains due to a family emergency, but they’ve decided to take their trip in July instead. Although this is off-season at the ski resort, they are confident they will still have fun. What kind of activities might this ski resort offer in place of skiing during the summer months?

• hiking or biking

• snorkeling and scuba

• sailing and jet skis

• nothing

Jacinda loves her job working on a cruise ship that involves handling general administrative details, including handling currency exchange rates, guest fees, and charges onboard. Jacinda works as a:

• resort manager

• cruise director

• purser

• lifeguard

In order to appease guests who are dissatisfied or complain, what is a simple and reasonable, but also effective, method for restoring guest satisfaction?

• Allow them to yell at the resort manager for 30 minutes

• Offer to pay for them to stay at a competing resort

• Offer them a fully paid two-week return visit to the resort

• Offer them a small perk like credit at the gift shop

Jorge, a resort manager, has been burned by inaccurate forecasting too often in the past. What strategy could Jorge use instead of forecasting to ensure that the amenities offered at the resort are never overcrowded?

• Stop offering amenities of any kind.

• Offer enough amenities for way more guests than the resort can accommodate.

• Require guests to sign up in advance for amenities.

• Only allow his favorite guests to use the amenities.

Selma, an active and long-standing social media user, just found out that she did not get the cruise ship job she recently interviewed for. She is very confused because her education and experience are top-notch. What might have prevented her from getting the job?

• She smiled too much.

• She had too much experience.

• She had inappropriate social media postings.

• They didn’t like her name.

What technique do resorts use to identify how many guests they are likely to have on a given date and to estimate the number of guests who are likely to be interested in certain activities or amenities at the resort?

• flags of convenience

• pursing

• guess-timation

• forecasting

What kind of vessel is described as being a large ship that typically transports individuals from one destination to another but only one way rather than returning them to the original location?

• ocean liner

• personal yacht

• sailboat

• speedboat