Eduqas Hosp - provisions to meet customer needs

What is one way successful hospitality and catering provisions can meet customer nutritional needs?

• Offering a single menu for all customers

• Providing a range of dishes with nutritional information

• Ignoring dietary preferences

• Serving only fast food

Why is understanding customer lifestyle important for hospitality and catering services?

• It helps in reducing costs

• It allows for better marketing strategies

• It helps in analyzing customer needs based on budgets and interests

• It ensures faster service

What do customers expect in terms of service from hospitality and catering provisions?

• Slow and relaxed service

• Polite and efficient service

• Self-service only

• Limited service options

How do trends affect customer expectations in hospitality and catering?

• Customers expect outdated practices

• Customers expect to see traditional methods only

• Customers expect provisions to keep up with trends like mobile apps

• Customers ignore trends

What is a USP in the context of customer demographics?

• Unique Selling Point

• Universal Service Plan

• Unilateral Service Provision

• Unique Service Policy

What factor is considered under customer demographics related to location?

• The type of cuisine offered

• Whether the provision is in a residential, high street, or business area

• The number of employees

• The size of the dining area

What do customers expect regarding value for money in hospitality and catering?

• Overpriced meals

• Meals that are nutritious, filling, and sold at the right price

• Limited menu options

• Exclusive luxury items only

How do environmental concerns influence customer expectations?

• Customers expect non-eco-friendly practices

• Customers expect eco-friendly hospitality and catering provisions

• Customers are indifferent to environmental practices

• Customers prefer non-recyclable materials

What is a consideration for dietary needs in hospitality and catering?

• Offering only meat-based dishes

• Providing options for special dietary needs like coeliac disease

• Ignoring vegetarian options

• Serving only spicy food

What is an example of how media influence affects customer expectations?

• Customers ignore reviews

• Customers expect provisions to match reviews

• Customers rely solely on word of mouth

• Customers disregard online presence