Hospitality Industry Quiz

What is the definition of hospitality?

• The practice of traveling for recreation or pleasure

• Generous and friendly treatment of visitors and guests

• The process of preparing and serving food & beverages to guests

• All properties that charge for overnight shelter or stays

What does the term "tangible" refer to in the hospitality industry?

• The experience people receive from an environment

• The actual product being offered such as food or hotel room

• The act of traveling for recreation or pleasure

• The additional spending from a person booking a hotel room

What is the practice of traveling for recreation or pleasure called?

• Hospitality

• Transportation

• Tourism

• Recreation

What are accommodations in the hospitality industry?

• The process of preparing and serving food & beverages to guests

• All properties that charge money for overnight shelter or stays

• The methods that help with the movement of people

• The places or activities of interest that people visit

The intangible product a hospitality business sells is

• The actual product being offered such as food or hotel room

• The experience people receive from an environment

• assets of the business

• a souvenir purchased as a gift 

What are the four sectors of hospitality?

• Accommodations, Food & Beverage, Transportation, Recreation

• Accommodations, Venues, Food & Beverage, Transportation

• Accommodations, Restaurants, Transportation, Parks

• Accommodations, Food & Beverage, Transportation, Parks

The idea of all sectors in the hospitality industry depend on one another for success

• interdependence

• the multiplier effect

• guest satisfaction

• accommodation

A business that is not connected legally by contract to any other business

• independent business 

• franchise business

• managed business

• chain

What is a franchise business?

• A business that is owned and operated by the owner

• A business that is owned by an individual who hires a company to manage it

• A business that owners buy into with a proven system of operation

• A business that provides accommodations

What is the international symbol for hospitality?

• Apple

• Pineapple

• Banana

• Grapes