Feline Apparel Sales Training & Product Knowledge Quiz

How should you greet a guest?

• Introduce yourself.

• Welcome them in.

• Ask how they are doing.

• Ask if they need any assistance.

• All of the above.

After you greet each guest, what should be your next steps?

• Occasionally check in on them and see if they have any questions.

• Hover around and wait for them to approach you with questions.

• Check in on them constantly, who cares if you seem intrusive.

What question should you NOT ask a guest when getting to understand their needs more?

• Have you shopped with Feline Apparel before?

• Are you missing any athleisure items in your closet?

• Why are you here?

• Can we help you find anything specific?

If a customer is new to Feline Apparel or athleisure wear, what can you do?

• Just tell them what to buy.

• Encourage them to Google the brand while on site.

• Help style them.

True or False: When styling a customer, you should offer recommendations based on what you think will compliment their complexion, body type, and personal style.

• False.

• True.

What should you do before a customer checks out?

• Suggest additional products that would compliment the items they already have.

• Restate any sales or promotions.

• Question if they're sure they want to check out.

• Both options 1 and 2.

How should you NOT use storytelling to sell products?

• Talk about the background of the product.

• Share the mission behind the brand.

• Share stories about how other Feline Apparel customers have loved their products.

• Talk about experiences you've had while working at other companies.

What does active listening entail?

• Being attentive to the customer's individual needs and preferences.

• Using non-verbal communication tactics.

• All options.

• Repeat their concerns back to them to show you understand.

How should you handle a customer's concerns and problems?

• With a creative, problem-solving mindset.

• Nonchalantly so they don't think it bothers you.

• Sweep it under the rug and start talking about more positive things.

True or False: You should stand with your arms crossed or your hands on your hips while at the pop-up site.

• False.

• True.