QUIZ 1 DM 103

What is the term used to describe a comprehensive system for managing and transforming organizational operations?

• Business Process Marketing

• Business Process Management

• Business Procurement Management

• Business Product Management

What system is used to streamline and improve organizational workflows?

• Business Process Marketing

• Business Process Management

• Business Procurement Management

• Business Product Management

This is the most fundamental aspect of a process.

• Process Design

• Process Metrics

• Process Performers

• Process Infrastructure

It is a need to be supported by IT and HR systems if they are to discharge process responsibilities.

• Process Design

• Process Owner

• Process Metrics

• Process Infrastructure

It creates misalignment, suboptimization, and confusion.

• Process Confusion

• Process Metrics

• Process Performers

• Process Optimization

It is the absolute sine qua non for effective deployment of process management.

• Leadership

• Culture

• Governance

• Expertise

The mechanisms need to be put in place to manage the transition to process, but continue on as the essential management superstructure for a process-managed enterprise.

• Expertise

• Governance

• Culture

• Leadership

If this is not aligned with values, leadership should be responsible to change this in order to align with values.

• Culture

• Ethics

• Plans

• Expertise

It states that implementing and managing processes is a complex and high stakes endeavor, not for the inexperienced or the amateur.

• Expertise

• Governance

• Culture

• Legal Knowhow

They are the ones who perform the work in a business specifically the role in process management cycle.

• Process Owner

• Process Entrepreneur

• Process Executive

• Process Supervisor