Effective Communication Skills

What does active listening involve?

• Ignoring the speaker

• Fully focusing on the speaker

• Interrupting the speaker

• Talking over the speaker

Why is clear and concise communication important?

• It creates confusion

• It wastes time

• It makes communication longer

• It prevents misunderstandings

What is an example of empathy in a business context?

• Understanding and sharing the feelings of others

• Ignoring a colleague's workload

• Criticizing a colleague's work

• Avoiding team meetings

What is the benefit of conflict resolution skills?

• Addressing issues directly and constructively

• Ignoring issues

• Avoiding communication

• Escalating small misunderstandings

How does active listening help in a team meeting?

• By interrupting the speaker

• By providing relevant feedback

• By ignoring the discussion

• By creating confusion

Compliment, Constructive Criticism, Compliment

• Compliment Burger

• Three C's to conflict resolution

• Compliment Taco

• Compliment Sandwich