HANDLING UNIQUE CUSTOMERS - SPECIAL NEEDS

Things to avoid while dealing with hearing impared customers EXCEPT...

• Do not shout.

• Communicate to them nicely.

• Exaggerate your lips movement.

• Cover you mouth when speaking to them.

What is the most appropriate way to communicate with hearing impaired customers?

• Use sign language.

• Speak loudly.

• Face them directly when speaking.

• Turn your back while talking.

Which action should be avoided when interacting with hearing impaired customers?

• Speaking clearly and slowly.

• Using gestures to aid communication.

• Turning off the lights.

• Writing down important information.

How can businesses create a more inclusive environment for hearing impaired customers?

• Provide written materials in large font.

• Offer sign language classes to employees.

• Play loud music in the store.

• Ignore their communication needs.

When a visual impaired customers enter our business premise, what should we do?i

• Call them

• Ignore them

• Get closer and talk to them

• Entertain other customers first

What is the best way to assist visually impaired customers in a store?

• Guide them to the desired location.

• Leave them to navigate on their own.

• Provide them with a magnifying glass.

• Speak loudly to get their attention.

How can businesses improve accessibility for visually impaired customers?

• Install braille signage.

• Keep the store cluttered for a tactile experience.

• Provide audio descriptions of products.

• Ignore their specific needs.

What should employees do when assisting visually impaired customers with online purchases?

• Read out the product descriptions.

• Provide only visual information.

• Ask them to come to the store for details.

• Use complex language to describe items.

Other clues that can help customer service practitioners to understand better speech impediment customers EXCEPT...

• Facial expression

• Body language

• Body Reaction

• Communication

What is a recommended approach when assisting visually impaired customers with product selection?

• Describe the products in detail.

• Assume they do not need assistance.

• Provide only visual information.

• Use complex technical terms.