ICPM 1 - Chapter 7

Which of the following is the proper method for reducing an individual’s dissonance?

• Seek information that supports the wisdom of a decision.

• Selectively perceive (distort) information in a way that supports the decision.

• Adopt a less favorable view of the forgone alternatives.

• Admit that a mistake has been made and seek solutions to remedy it.

• Minimise the importance of the negative aspects of the decision and exaggerate the importance of the positive aspects.

When paper supplies reach a minimum level, Ethan makes a call to the supplier to order more paper. What type of decision does this represent?

• Brainstormed Decision

• Heuristic Decision

• Intuitive Decision

• Programmed Decision

• Creative Decision

Which of the following is not true regarding individuals vs. group decision making?

• Groups are less superior to individual when evaluating alternative solutions.

• Groups often make decisions much slower than individuals do.

• Individuals are often responsible for implementation and follow-up, rather than groups.

• Groups are more capable of evaluating alternative solutions than individuals.

Which of the following correctly defines the term social loafing?

• When a brainstorming session is not well managed, and the lowest performing members tend to pull down the overall performance of the team.

• When team members tend to not work as hard mentally or physically as they would alone, and the quality and quantity of ideas generated decreases as a result.

• When team members work harder mentally and physically in a group to generate positive ideas and results.

• When a team member has to wait his or her turn to provide an idea that contributes to the brainstorming session.

• When members of the team are overly concerned that their ideas and suggestions will be viewed critically by others, and are less likely to provide innovative and creative suggestions.

The computerised version of brainstorming is often called _________.

• Interactive Brainstorming

• Electronic Brainstorming

• Nominal Group Technique

• Group Passing Technique

• Delphi Method

________ is the process that managers use to deal with opportunities and threats by analysing the options and making determinations, or decisions, about specific organisational goals and courses of action?

• Groupthink

• Intuition

• Decision Making

• Bounded Rationality

• Heuristics

The emotional filter that often has no underpinnings of hard analytical support is best known as ________.

• Gut Rationality

• Analytical Data

• Gut Instincts

• Bounded Rationality

• Bounded Feasibility

When the decision maker has some probable estimate of the outcomes of each alternative, this is considered which condition of the alternative-outcome relationship?

• Risk
• Uncertainty

• Certainty

• Feasibility

• Legality

________ is the brainstorming method that is used to generate a ranked list of ideas by having participants write down their ideas anonymously, and engage in structured discussions?

• Electronic Brainstorming

• Delphi Method

• Nominal Group Technique

• Group Passing Technique

• Idea Mapping

The first step in the managerial decision-making process is to do which of the following?

• Evaluate alternatives

• Implement the decision

• Identify and analyse the problem(s)

• Develop alternative solutions

• Select the best solution