Performance Management

What is a key component of a performance management system?

• A Conducting regular employee training sessions.

• B Setting clear performance goals and expectations.

• C Providing unlimited vacation days to all employees.

• D Holding monthly team-building events.

Which of the following performance appraisal problems is known as the recency effect?

• A Appraisers give similar ratings to all their subordinates.

• B Appraisers give high ratings to subordinates that they like personally.

• C Appraisers give low ratings to subordinates who belong to a different racial or religious group to themselves.

• D Appraisers focus on an employee's most current behaviour and performance when appraising his work for the past year.

All of the following are true, except

• A an appraisal needs to be conducted frequently.

• B an appraisal needs to be conducted during a probationary period.

• C an appraisal needs to be conducted shortly after an employee is promoted to a higher level position.

• D an appraisal needs to be conducted immediately after an employee completes a training programme.

The purpose of a performance appraisal discussion is to ________.

• A provide counselling to employees whose performance is not satisfactory

• B negotiate future goals and establish action plans for achieving them

• C give feedback to employees on their past performance

• D All of the above

Which of the following are barriers to the success of a performance management system?

• A Implementation of appraisal schemes and frequent changes to the system.

• B Implementation of appraisal schemes and the provision of training for poor performers.

• C Implementation of appraisal schemes and the knowledge and skills gained as a result of training.

• D Frequent changes to the system and the frequent giving of performance feedback to employees.

In a 360 degree appraisal scheme, the appraisers of each employee usually include

• A the employee's superior, the superior's superior and the superior's peers.

• B the employee's peers, subordinates and the human resource manager.

• C the employee's peers, subordinates and the superior's peers.

• D the employee's superior, subordinates and peers.

According to the textbook, which of the following is not a myth about listening?

• A Listening is a passive activity.

• B Reading is generally more important than listening.

• C Students are not taught to listen carefully at school.

• D Effective listening largely depends upon a person's hearing ability.

Which of the following are common examples of follow-up after an employee has been appraised?

• A The employee is rewarded even where his performance is below standard.

• B The employee is rewarded and objectives for the following period are reviewed.

• C The employee is rewarded and transferred to a different job to gain more experience.

• D The employee is required to attend a domestic inquiry to determine why his performance is poor.

Which of the following is not a form of appraisal bias?

• A Weighting system

• B Central tendency

• C Halo effect

• D Fatigue