ITB 1-2 Lesson Review

Making determinations about the resources and actions that are needed to achieve a goal is part of planning. After planning, the manager would begin organizing by gathering the necessary resources, sharing the plan with his team, and delegating and assigning tasks to them. The manager would also then work on staffing to recruit, interview, and hire the appropriate people to fill roles as needed to achieve the goal. Then, the manager would engage in controlling to continuously check the work results against the goal of increasing sales.

Recruiting, interviewing, and hiring employees to meet a goal is staffing. Determining the plan of action (to hire and train new employees) and assigning tasks (recruiting and interviewing salespeople) to meet a goal are part of planning and organizing. Controlling would take place after new salespeople are hired to determine if the actions the managers took helped them reach their goal.

Gathering resources, sharing the plan, and assigning tasks to achieve a goal is organizing. The manager did not need to engage in staffing, as the shop already has employees who can work to achieve the goal. The manager already engaged in planning to determine the resources and actions necessary to meet the goal. Controlling will take place after the new ice cream flavor is introduced to the public to determine if the new flavor attracts more customers.

Tracking data against a goal is controlling. Planning, organizing, and staffing would occur prior to controlling to ensure that the proper actions, resources, and staff are in place to achieve the goal.

Leading includes communicating, motivating, guiding, encouraging, giving directions, following up, coaching, assisting, and reviewing. Planning is used to map out the course of action to achieve a goal. Staffing means to recruit, interview, and hire the appropriate people to fill organizational roles. Controlling is continuously checking the work results against the goal.

The image represents the chain of command, which is an organizational structure that shows who each person reports to. Front line and entry level employees would usually report to supervisory level managers. A manager of sales is an example of a middle management role.

Problem-solving skills require an ability to make good trade-offs with limited resources, as well as to effectively handle difficult and/or complex business challenges. People skills means an ability to empathize with people and understand them and their current situation, while also effectively influencing, communicating, and interacting with them. Procedural skills means having an ability to quickly learn and perform certain methods, sequences, or procedures in order to accomplish a task. Front-line workers typically work for managers.

People skills require an ability to empathize with people and understand them and their current situation, while also effectively influencing, communicating, and interacting with them. Procedural skills means having the intellect and ability to quickly learn and perform certain methods, sequences, or procedures in order to accomplish a task. People skills are complex, not basic, because they take time, experience, and practice to develop.

Procedural skills means having the ability to quickly learn and perform certain methods, sequences, or processes (procedures) in order to accomplish a task. People skills require an ability to empathize with people and understand them and their current situation, while also effectively influencing, communicating, and interacting with them. Problem-solving skills require an ability to make good trade-offs with limited resources, as well as to effectively handle difficult and/or complex business challenges. Front-line workers typically work for managers.

Leadership is about inspiring, motivating, influencing and maximizing the efforts of people towards a common purpose. Repetitive refers to something that is done over and over again in the same way. Membership refers to being a member of an organization. Procedural skills means having the ability to quickly learn and perform certain methods, sequences, or procedures in order to accomplish a task