EFFECTIVE COMMUNICATION CUL

What is communication?

• Two people talking

• Asking questions

• Expressing information that is clearly understood

• Expressing information that is not clearly understood

When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.

• good

• misunderstood

• effective

• confusing

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

• verbal communication

• nonverbal communication

65% of communication is ______________________.

• verbal

• nonverbal

True or False?

Sometimes our body language can send a message that is different from what we meant to say.

• True

• False

What is a misunderstanding?

• when two people agree on something

• when someone takes something in a way that it was not meant to be taken

• a fight

• a disagreement

What is one way to avoid a misunderstanding?

• send the same verbal and nonverbal message

• be specific

• ask questions

• all of the above

True or False?

Asking questions dramatically improves your understanding.

• True

• False

Hearing, thinking about and responding to another person’s message is

• “I” Message

• Active Listening

• Body Language

• Mixed Messages

A situation in which your words say one thing but your body language says another is

• An “I” Message

• A mixed message

• Body Language

• Active listening