Test Front Office Operation

What is the purpose of a "registration card" in the front office?

• To provide guests with information about local attractions

• To collect guest information and confirm their stay

• To record housekeeping requests

• To track inventory of hotel supplies

Which of the following is NOT a key responsibility of a front desk agent?

• Checking guests in and out

• Handling guest inquiries and complaints

• Maintaining the property's accounting records

• Assigning and preparing guest rooms

Which system is commonly used in hotels to manage reservations and guest information?

• Point of Sale (POS) system

• Property Management System (PMS)

• Customer Relationship Management (CRM) system

• Inventory Management System

In the context of front office operations, what does "check-out" typically involve?

• Assigning a new room to a guest

• Processing the guest's bill and collecting payment

• Conducting a room inspection

• Offering a late check-out option

Which of the following is an important skill for front office staff?

• Technical skills for maintenance

• Strong communication and interpersonal skills

• Knowledge of culinary arts

• Expertise in financial accounting

What does the term "walk-in" refer to in hotel terminology?

• A guest who arrives without a reservation

• A guest who has a confirmed booking

• A staff member entering the hotel

• A guest who checks out early

Which of the following best describes "concierge services"?

• Services that manage hotel maintenance

• Services that assist guests with special requests and local information

• Services that handle guest check-ins and check-outs

• Services that oversee food and beverage operations

What is the primary goal of revenue management in the front office?

• To increase guest satisfaction

• To maximize room revenue

• To reduce operational costs

• To enhance marketing strategies

What is the significance of "guest history" in front office operations?

• It helps in tracking employee performance

• It provides insights into guest preferences and past stays

• It is used for inventory management

• It records maintenance issues in guest rooms

When a guest requests a room change, what is the first step a front desk agent should take?

• Inform the housekeeping staff

• Check availability of other rooms

• Apologize to the guest

• Offer a complimentary upgrade