CHAPTER 1 LODGING

What is the most important function of a hotel?

• Provide food and shelter

• Offering legal advice
• Providing transportation services
• Selling merchandise

What are the two categorization of Department in the hotel industry?

• Inside and Outside department

• Operational and administrative department

• Upstairs and Downstairs department

• Operative and administrative department

The Operational Department or Core Department consists of?

• Front Office, Food and Beverage Services, Housekeeping, Food/ Kitchen Production

• Maintenance Department

  Accounting Department

  Human Resources Department

  Electronic Data Processing Department

• Communication Department

  Security Department

  Purchasing Department

  Sales and Marketing

• Front Office, Food and Beverage Services, Purchasing Department

  Sales and Marketing

The administrative department consists of "Maintenance Department, Accounting Department, Human Resources Department, Electronic Data Processing Department, Communication Department, Security Department, Purchasing Department, Sales and Marketing", and it is also known as?

• Core department

• Non-core department

• Non-core administrative

• Core administrative

What section is used for check-in process of the guest?

• Reception

• Information desk

• Bell desk

• travel desk

What section in front desk is used for providing various information for in-

house guest?

• Information

• reception

• bell desk

• travel desk

What section in front desk is used for check-out process of the guest.

• Guest relation desk

• bell desk

• Cashier desk

• travel desk

Which from the following front desk section is used for assistance of the guest for arranging vehicles for guest movements and for making transportation?

• Guest relation desk

• bell desk

• Cashier desk

• travel desk

which section is used for assistance of guest during check-in and

check-out process?

• Guest relation desk

• bell desk

• Cashier desk

• travel desk

What section is used for collecting guest feedback

and maintenance of guest history?

• Guest relation desk

• bell desk

• Cashier desk

• travel desk