Introduction to TQM in Tourism

Introduction to TQM in Tourism

University

15 Qs

quiz-placeholder

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Introduction to TQM in Tourism

Introduction to TQM in Tourism

Assessment

Quiz

Business

University

Easy

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Used 1+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the two main elements of tourism?

Movement and overnight stay

Travel and accommodation

Tourist attractions and services

Cultural experiences and leisure

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the hospitality industry focus on?

Customer satisfaction

Cost reduction

Employee training

Product manufacturing

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a characteristic of tourism products?

Intangibility

Durability

Standardization

Ownership

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does quality planning refer to?

Identifying quality standards

Improving process reliability

Upholding process integrity

Offering sufficient reliability

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of quality management?

To ensure consistency in products and services

To reduce costs

To increase production speed

To enhance employee satisfaction

6.

OPEN ENDED QUESTION

3 mins • 1 pt

What is the target market in business?

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

3 mins • 1 pt

What does Total Quality Management (TQM) aim to achieve?

Evaluate responses using AI:

OFF

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