Introduction to TQM in Tourism
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the two main elements of tourism?
Movement and overnight stay
Travel and accommodation
Tourist attractions and services
Cultural experiences and leisure
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the hospitality industry focus on?
Customer satisfaction
Cost reduction
Employee training
Product manufacturing
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a characteristic of tourism products?
Intangibility
Durability
Standardization
Ownership
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does quality planning refer to?
Identifying quality standards
Improving process reliability
Upholding process integrity
Offering sufficient reliability
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of quality management?
To ensure consistency in products and services
To reduce costs
To increase production speed
To enhance employee satisfaction
6.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the target market in business?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
What does Total Quality Management (TQM) aim to achieve?
Evaluate responses using AI:
OFF
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