What is Uisce Éireann a subsidiary of?

• Ervia

• Irish Water

• Bord Gáis Éireann

• Local Authorities

When did Uisce Éireann take over responsibility for public water and wastewater services from the Local Authorities?

• 1st January 2016

• January 2015

• 1st January 2013

• 1st January 2014

Who is the economic regulator for Uisce Éireann?

• The Irish Government

• Ervia

• he Environmental Protection Agency (EPA)

• • The Commission for Regulation of Utilities (CRU)

What should be avoided when logging a contact?

• Capturing all necessary information

• Using shorthand or acronyms

• Using respectful language

• Being clear and concise

Why is it important to log a customer contact?

• To provide a full and complete communication history of our interactions with the customer

• To track performance

• To manage inventory

• To monitor social media activity

What is the impact of not logging or incorrectly logging a contact?

• It can reduce the workload of agents

• It can improve customer satisfaction

• It has no impact

• It can result in additional outbound calls to customers to gather missing information

What does NDTFR stand for?

• Non-Domestic Tariff Harmonization Regulation

• National Domestic Tariff Framework Review

• Non-Domestic Tariff Harmonization Review

• Non-Domestic Tariff Framework Review

What is one of the benefits of the new tariff framework?

• More complex charging structure

• Increased bill volatility

• Enhanced transparency regarding customer charges

• Higher costs for all customers

What does AQ stand for?

• Annual Quality

• Annual Quorum

• Annual Quantity

• Annual Quota

How often is the AQ calculated?

• Biannually

• Annually

• Quarterly

• Monthly