Chapter 2 Test - Business Management

Good supervisors are able to show employees the importance of company goals.

• True

• False

When an employee is not performing work correctly, the supervisor should take over to make sure it is done well.

• True

• False

Listening is an important communication skill for supervisors.

• True

• False

The most important resource available to managers is the company’s employees.

• True

• False

Helping employees determine how to use their time effectively is a component of time management for supervisors.

• True

• False

The effectiveness of a supervisor’s job is determined by three factors: the quality of employees’ work, the employees' job satisfaction level, and the efficient use of resources.

• True

• False

The first step in effective problem solving is to identify the symptoms.

• True

• False

In attempting to solve a problem, a manager should always analyze more than one possible solution.

• True

• False

Talking with and observing the work of experienced supervisors is a way to improve management skills.

• True

• False

Although they were once common, formal training programs for supervisors are rare.

• True

• False