Active Listening for TBI Communication

Which of the following actions demonstrates maintaining eye contact and using engaged body language?

• Crossing your arms while the person speaks

• Looking at your phone intermittently

• Leaning in slightly and nodding along as the person speaks

• Sitting with your back turned to the person

Tags

DOK Level 2: Skill/Concept

What should you do if a person with TBI loses their train of thought during a conversation?

• Interrupt them to help them remember

• Say, "Take your time, there's no rush. You were saying..."

• Change the topic to something else

• Look away to give them privacy

Tags

DOK Level 2: Skill/Concept

Which facial expression is appropriate when the person you are listening to expresses frustration?

• Smiling broadly

• Showing concern

• Laughing

• Looking indifferent

Tags

DOK Level 2: Skill/Concept

How long should you wait after asking a question to give the person time to respond?

• Immediately ask another question

• Silently count to 10 before speaking again

• Wait for 5 seconds

• Interrupt them if they don't respond quickly

Tags

DOK Level 2: Skill/Concept

Which of the following is NOT a recommended practice for maintaining eye contact and using engaged body language?

• Sitting facing the person

• Making consistent eye contact

• Keeping an open, relaxed posture

• Crossing your arms

Tags

DOK Level 2: Skill/Concept

What is the purpose of using facial expressions that match the tone of the conversation?

• To distract the person

• To show you are fully present and empathetic

• To make the conversation shorter

• To confuse the person

Tags

DOK Level 2: Skill/Concept

Which action should be avoided to ensure effective communication with individuals with TBI?

• Leaning in slightly

• Nodding along as the person speaks

• Interrupting the person frequently

• Using facial expressions that match the tone of the conversation

Tags

DOK Level 2: Skill/Concept

What body language should you use to show you are interested in what the person is saying?

• Looking at your phone

• Leaning in slightly and nodding

• Crossing your arms

• Turning away from the person

Tags

DOK Level 2: Skill/Concept

Why is it important to give extra time for a person with TBI to process and respond?

• To make the conversation more interesting

• To allow them to formulate their thoughts

• To make them feel rushed

• To confuse them

Tags

DOK Level 2: Skill/Concept

What should you do to show you are fully present during a conversation with a person with TBI?

• Use facial expressions that match the tone of the conversation

• Look away frequently

• Check your phone often

• Cross your arms

Tags

DOK Level 2: Skill/Concept