QUIZ CHAPTER 7

Which of the following best defines communication?

• A) The process of managing people in an organization

• B) The transfer and understanding of meaning from one person to another

• C) The ability to write effective reports

• D) The development of technical skills

Which is NOT a function of communication?

• A) Motivation

• B) Control

• C) Competition

• D) Emotional expression

What type of communication occurs within prescribed organizational work arrangements?

• A) Informal communication

• B) Formal communication

• C) Nonverbal communication

• D) Personal communication

Which of the following is a barrier to effective communication?

• A) Feedback

• B) Active listening

• C) Information overload

• • D) Clear language

What is the term for the retranslation of a message by the receiver?

• A) Encoding

• B) Decoding

• C) Feedback

• D) Noise

Which of the following is NOT a type of nonverbal communication?

• A) Body language

• B) Verbal intonation

• C) Email

• D) Facial expressions

What view of conflict sees it as a natural and inevitable outcome in any group?

• A) Traditional view

• B) Human relations view

• C) Interactionist view

• D) Conflict avoidance view

Which skill is involved in allowing two parties to reach a mutually agreeable compromise?

• A) Presentation skills

• B) Negotiation skills

• C) Conflict management skills

• D) Empowerment skills

Which technological communication tool allows employees to confer simultaneously by telephone, email, or video screens?

• A) Intranet

• B) Extranet

• C) Teleconference and video conference

• D) Email

What is the main purpose of using feedback in communication?

• A) To control the receiver

• B) To monitor employee performance

• C) To check the success of message transfer

• D) To filter unnecessary information