Hospitality Cert Chapter 3 Review
Authored by Marcum Tubbs
Hospitality and Catering
11th Grade
Used 7+ times
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27 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When an employee is trusted and trained to handle problems that may arise with guests, that employee has been __________________ by their employer.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When is a guest experience "seamless"?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When making travel decisions, guest are most likely to trust information about a business from which source?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is the proper order for the guest experience cycle?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A series of enhanced experiences provided to a guest by a hospitality employee is known as
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During which stage of the guest experience cycle would a customer write a review of their experience at a hotel?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A father decides he is going to take his family on a trip to Disneyworld based on a promotional discount. He has just finished booking his airline and lodging reservations. Which stage of the guest experience cycle is he in?
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