ECOPETROL SESION 1 GRUPO 2 HBSC
Professional Development
•10 Qs
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ECOPETROL SESION 1 GRUPO 2 HBSC
Quiz
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Other
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Professional Development
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Practice Problem
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jose franco
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La orientación al cliente implica que todas las decisiones estratégicas se toman considerando las necesidades/expectativas de los clientes.
VERDADERO
FALSO
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El servicio al cliente se refiere exclusivamente a las interacciones que los empleados tienen con los clientes durante la venta.
VERDADERO
FALSO
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La orientación al cliente no tiene impacto directo en la innovación de nuevos productos y servicios.
VERDADERO
FALSO
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Una cultura fuerte de orientación al cliente puede contribuir a mejorar la satisfacción y lealtad de los clientes.
VERDADERO
FALSO
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La orientación al cliente requiere la colaboración de todos los departamentos, no solo de las áreas de atención al cliente, comercial y mercadeo.
VERDADERO
FALSO
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un enfoque en el servicio al cliente significa particularmente resolver problemas cuando los clientes los reportan.
VERDADERO
FALSO
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La orientación al cliente puede ayudar a Ecopetrol a diferenciarse en un mercado altamente competitivo.
VERDADERO
FALSO
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