Quiz on the Hospitality Industry

What is the primary focus of the hospitality industry?

• Providing transportation services

• Facilitating travel experiences

• Offering financial services

• Providing accommodations, dining, and guest services

Which of the following is NOT a category within the hospitality industry?

• Accommodation

• Travel & tourism

• Food & beverage

• Manufacturing

What type of establishment is a B&B?

• A luxury resort

• A large hotel chain

• A communal accommodation

• A small establishment offering overnight stays and breakfast

Which department in a hotel is responsible for the safety and security of guests?

• Sales and Marketing

• Food and Beverage

• Security

• Human Resources

What is a significant trend in the hospitality industry related to environmental concerns?

• Reduction of online services

• Sustainability

• Increased use of plastic

• Expansion of fast food chains

Which of the following is a major revenue-producing department in a hotel?

• Security

• Food and Beverage Department

• Engineering

• Human Resources

What is the role of travel agents in the hospitality industry?

• To sell travel products on behalf of suppliers

• To provide food services

• To manage hotel operations

• To conduct market research

Which of the following is an example of a recreational facility?

• Travel Agencies

• Golf Courses

• Catering Services

• Airlines

What is the purpose of brand loyalty programs in the hospitality industry?

• To increase operational costs

• To offer rewards to frequent customers

• To reduce customer service

• To limit customer choices

Which technology is increasingly used for improving customer service in hospitality?

• Manual Booking Systems

• Artificial Intelligence

• Virtual Reality

• Traditional Marketing