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Accounting and Customer Service Quiz

Authored by Ladisha Lee

Financial Education

11th Grade

Accounting and Customer Service Quiz
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of an accounting task?

Preparing a balance sheet

Conducting market research

Designing a website

Training new staff

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an example of a task performed by the finance department?

Conducting customer surveys

Presenting financial statements to investors

Designing new product packaging

Organizing company events

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary role of management in a business?

To create and sell products

To plan, organize, lead, and control resources

To design marketing campaigns

To handle customer service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does a manager do to reach sales targets?

Ignores market trends

Sets sales targets and creates strategies

Focuses only on product design

Avoids customer feedback

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the impact of Coca-Cola's branding and advertising?

Weak customer connection

Strong customer connection

Decreased brand recognition

Lower sales revenue

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary focus of Research and Development (R&D) within a business?

Managing inventory and raw materials

Innovating and creating new products

Ensuring on-time production

Identifying potential customers

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a key activity in the sales process?

Streamlining supply chains

Persuading customers to buy products

Maintaining product standards

Assembling products

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