Accounting and Customer Service Quiz

Which of the following is an example of an accounting task?

• Preparing a balance sheet

• Conducting market research

• Designing a website

• Training new staff

What is an example of a task performed by the finance department?

• Conducting customer surveys

• Presenting financial statements to investors

• Designing new product packaging

• Organizing company events

What is the primary role of management in a business?

• To create and sell products

• To plan, organize, lead, and control resources

• To design marketing campaigns

• To handle customer service

What does a manager do to reach sales targets?

• Ignores market trends

• Sets sales targets and creates strategies

• Focuses only on product design

• Avoids customer feedback

What is the impact of Coca-Cola's branding and advertising?

• Weak customer connection

• Strong customer connection

• Decreased brand recognition

• Lower sales revenue

What is the primary focus of Research and Development (R&D) within a business?

• Managing inventory and raw materials

• Innovating and creating new products

• Ensuring on-time production

• Identifying potential customers

Which of the following is a key activity in the sales process?

• Streamlining supply chains

• Persuading customers to buy products

• Maintaining product standards

• Assembling products

How does R&D help a business stay competitive?

• By managing inventory

• By introducing new, innovative products

• By ensuring on-time production

• By expanding the customer base

What is a key outcome of sales generating revenue for a business?

• Delays in production

• Financial success and growth

• Enhanced product features

• Streamlined supply chains

What is a function of R&D in improving existing products?

• Managing inventory

• Boosting customer satisfaction and loyalty

• Ensuring on-time production

• Identifying potential customers